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In this course we will provide insights into how to implement omnichannel solutions for customer service. You will also learn how to how to implement and design service management visualizations and reports provided by and in collaboration with the solution architect, and implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.
•Create knowledge management solutions and Knowledge articles
•Create and manage surveys
•Configure Customer Service Scheduling
•Create custom experiences for agents with the App profile manager